Customer Service

 

Delivery & Shipping

Which parcel service will be sent?
Shipping is done through GLS


How long does the delivery take?
The delivery time depends on the destination country. This can vary from 2 to 6 working days.


I miss my delivery. What now?
If the package still has not arrived after several days and has not been handed over to the neighbors, we would like to ask you to contact our customer service. We will then check the whereabouts of the package for you.

 

Returning goods

Can I return goods?
If you are not satisfied with the goods delivered by us, you have the opportunity to return your ordered items within 30 days. Finished goods (with customization, for example, by printing, flocking, transfer) are excluded from the right of withdrawal. Please take care not to remove attached labels and not to stain the items. In case of a complaint we can process it immediately and easily.


Who bears the costs for a return?
Return costs are at your own expense. If Masita has sent a wrong item, we will bear this shipping cost.

 

Exchange

If you want to exchange an item, please send it back to us as described in the item "Returned Products" and order your replacement item online. If you have already paid the returned item, this amount will be refunded to you.